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Frequently Asked Questions

General questions

Yes! Customisation is available and will incur a cost of $50+gst per hour for design changes such as branding, images, logos, inserting videos and other links. Any (legal) content change needs to be reviewed by the author of the content to ensure it remains legally accurate, at a fee of $400+gst per hour.

The use of the courses commences on the date the e-courses have been electronically given to the client/the client has been enrolled in our LMS or a date as otherwise agreed upon between the parties and expires 365 days from this date. Sixty days prior to the expiration of the client’s usage of the e-courses, OCTA will notify the client that they have 60 days left to use up any un-used courses.

If the client uses the maximum amount purchased prior to the expiration, then OCTA will notify the client of this and give the client the option to purchase a ‘top up’ amount as part of the current contract (at the same rate paid for the other courses) to be used prior to the expiration date of the current contract.

Yes! OCTA is committed to creating fresh content for clients who are renewing. While the legal definitions remain the same the second version offers a deeper level of content to build on the learnings in the first version, plus new case examples and video vignettes.

Using OCTA’s LMS

Our LMS is LearnWorlds which is an online school so only internet access is required.

We will provide an Excel template for you to populate with your Usernames and email addresses. Once the users have been enrolled into our school, they will receive a welcome email where they will login and set a password. Once the users have been enrolled into the course/s, they will receive an invite to begin their learning experience.

When a learner is imported by Admin, they will receive the following welcome email:

Dear {{name}}

Your account has been created at {{school_name}}

Last step is to add a password to your account by clicking here

Best,

{{mail_signature}}

Once Admin has enrolled the learner, they will receive the following invite:

Dear {{name}},

Thank you for selecting this course.

You may click here to start now {{course_link}}

Best,

{{mail_signature}}

If the 2nd email regarding access to the course is deleted by mistake, the learner can log in and access the course either via the after login or courses page. The activation is completed once they log in for the first time; the course enrolment email is simply to let them know of their enrolment into the course. They don’t need it to access the course/s.

Set up costs are dependent on the number of courses purchased. We charge $100+gst per 100 people.

Reports are issued once a month by OCTA to your contact person, showing all staff who completed the course/s, time spent on it and their pass mark. Certificates can be downloaded by the learner once the assessment has been passed.

This feature is not currently available in LearnWorlds but the suggestion has been forwarded to the Product Team for consideration.

Using your own LMS

The course/s have been created in Articulate Rise 360 which supports cmi5-, xAPI-, SCORM-, and AICC-compliant LMSs.

You will receive the course/s via a Dropbox link in a zipped format. Import the file into your LMS in this zipped format.

We can either provide the course with the assessment attached, or we can provide the course as a standalone and the assessment questions in a Word document if you wish to set this up separately in your LMS. We can also provide you with a Certificate template.