Terms & Conditions

Please read these terms and conditions of use carefully before using this website.

I. Agreement to Terms of Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern EEO Specialists’ relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to onlinecompliancetraining.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

III. Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that EEO Specialists is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

IV. Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), EEO Specialists’ liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

V. Delivery of Goods

Digital goods, including our online courses, are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

VI. Safe and Secure Downloads

We prioritise your safety and security. All our digital goods, including software and online courses, are thoroughly scanned for malware on our servers before they are made available for download.

By using our website, you acknowledge and agree that all downloads should be checked by antivirus software installed on your computer.

This ensures a double layer of protection, making your download experience safe and secure.

VII. Returns and Refunds

We adhere to specific rules regarding refunds for digital goods.

Consumer Guarantees

  • When we sell a product or service that doesn’t meet basic consumer rights (known as consumer guarantees), we must offer a solution.
  • Consumers have the right to a repair, replacement, or refund if a product or service doesn’t meet these guarantees.
  • These guarantees apply to both physical and digital goods.

Refunds for Digital Goods

  • If a digital product has a major problem, consumers can choose between a refund or replacement.
  • For minor problems, we must provide at least a free replacement.
  • Refunds should be the full amount paid by the consumer, without deductions for product use.
  • Refunds should be provided in the same form as the original payment, unless both parties agree otherwise.


  • Consumers aren’t entitled to a refund if they’ve simply changed their mind about the goods.
  • However, if a digital product has a defect, is unsafe, or doesn’t perform as expected, a refund is required.

VIII. Help and Support

We value our consumers and are here to assist you. If you have any questions, concerns, or comments about our terms and conditions, or if you need assistance with any of our products or services, please contact us.

Email is our preferred method of communication – please email your queries to franca@equalopportunitytraining.com.au We aim to respond to all email enquiries within 24 hours.

If you need immediate assistance or prefer to speak directly to us, you can reach us by phone at +61 (0) 405 134 187. Our service hours are 9am-5pm, Monday-Friday.

We look forward to hearing from you and assisting you with your needs.

IX. Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible.

If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and EEO Specialists’ rights and obligations to each other.